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How To Leave A Review On Google Maps

We have had lots of requests recently asking for information about our Google Maps listing. We greatly value all of the feedback that we receive from our customers and below is an easy step by step guide detailing how to add a review.

Firstly, it is crucial that you are signed in with your Google account if you wish to write a review. If you need to create a new account, simply click here, click on the ‘Create An Account’ option at the bottom of the page and then fill in the details as requested. The account is free to create and use and you will not be obliged to use it again in the future once you have left your review.

Once you’re signed in to your Google + account, just follow these simple steps:

  1. Open Google Maps and make sure you’re signed in.
  2. Search for a ‘Footprint Web Design, Oxted’
  3. Click ‘Write a Review’.

The screenshot below shows exactly what you should expect to see when trying to leave a review on our Google Maps listing

Once you have followed the steps outlined above, you will be taken through to the screen below. Simply choose the number of stars you wish to feel best represent your experience with us and leave a few words if wish. Once you have finished, click ‘post’ and your review will then be published.

Please Note – You can sign in, return and amend your review at any time.

We really appreciate you taking the time to attempt to leave a review and if you have any trouble, we’ll be happy to help. Simply give us a call on Tel. No. 01883 372488 and we’ll help you through the process.

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By | January 3rd, 2018|Reviews|Comments Off on How To Leave A Review On Google Maps

How To Leave A Review On Facebook

We love receiving feedback from our clients and if you are kind enough to leave us a few words on our Facebook page, the good news is that it couldn’t be much quicker and easier to do so.
All you need to do is make sure you are signed in to your personal FB page. Visit our FB page by clicking here and then follow the next 4 steps.
  1. Click Reviews on the left side of the Page’s Timeline
  2. Click the grey stars to choose a rating. You can also leave a few words should you wish.
  3. Choose your audience (Public) and then click Done

To help you along the way, please take a moment to check out the screenshots below which highilght exactly what you should expect to see when leaving a review.

Step 1

Step 2

Step 3

Please Note – You can sign in, return and amend your review at any time.

We really appreciate you taking the time to attempt to leave a review and if you have any trouble, we’ll be happy to help. Simply give us a call on Tel. No. 01883 372488 and we’ll help you through the process.

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By | January 3rd, 2018|Reviews|Comments Off on How To Leave A Review On Facebook

How Can Positive Reviews Impact Your Business?

Recent history has seen the popularity and impact of online reviews increase significantly. Whether business owners like it or not, potential customers often use the reviews of a service or product as a key tool in their decision making process.

Whether people are looking for a restaurant for an evening meal, a hotel for their holiday, a plumber to fix a broken pipe or anything in between, online reviews have quickly become an integral part of promoting your business online.

There are of course two sides to everything and to provide you with a full picture of the pros and cons of online reviews, we have drawn up a list of potential positive and negative impacts.

Understanding the Importance of SEO

The Positive Impact of Online Reviews

Positive reviews can result in:

  • Increased conversion rates (customers spending more money!!)
  • Creating increased trust with your clients
  • Free advertising (great reviews on external sites can be key in drawing in new customers)
  • Improved results on search engines (regular reviews are strongly believed to play a role in ranking algorithms)
  • Increased feedback (the ability to leave reviews can be key in opening lines of communication with your customers)

The Negative Impact of Reviews on Businesses

On the flip side, receiving negative reviews can result in:

  • An impact on the perceived reputation of your business
  • Damage to trust levels (Too many negative reviews or no reviews at all can impact the trustworthiness of a business)
  • Increased costs (some 3rd party review sites will charge to use their services)
  • Reviews being left which may not be accurate (3rd party review sites offer complete freedom on the reviews that can be left)
  • Without a drip feed of reviews, old reviews can seem out of date

Please Note – It is essential to remember that regardless of the platform, you will always have the option to reply to any review. Positive or negative, responses are strongly encouraged. However, taking the high ground in response to a negative review is also strongly encouraged!

If you would like more information relating to online reviews and how they can impact your business, please contact Footprint Web Design today.

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By | September 1st, 2017|Reviews|Comments Off on How Can Positive Reviews Impact Your Business?

Can Online Reviews Be Used To Improve Conversions?

For all the companies which take pride in their ability to go that extra mile to provide their clients with the best possible customer service, there are always the odd few who are more interested in making a quick profit and have no real interest in what happens after that.

What Can You Do?

One of the best ways to help separate yourself from the crowd and to prove that you are trustworthy business, is to get independent 3rd parties (i.e. past or present customers) to vouch for you in the form of online reviews.

In this piece we’ll be looking at how you can get the most out of reviews you already have. If you haven’t gathered any reviews yet, check out our article offering some top tips to help get you started and then follow our short guide below to get the cms-265128_1920maximum value.

Where Should I Display My Reviews?

If someone is prepared to take the time and effort required to say something nice and complimentary about your business, don’t be shy about shouting this from the rooftops.

Below we have highlighted a couple of the best places to display your online reviews.

Create a Dedicated Page

The reason that it is important to do this is because potential customers are very likely to search for “[Your brand name] reviews” when looking for more information about your company.

By taking the steps to ensure that you are one of the top results returned, you will receive an immediate chance to make the right impression.

Third Party Review Websites

It is important to take the time to build up a good review profile on an independent third-party site because it helps to demonstrate to customers that you can be trusted.

Third party reviews sites also have other advantages, such as Local SEO benefits (we will be exploring this further soon).

If your business relies on passing trade, being reviewed in these places can provide a critical boost.

Product Pages

Is your website an e-commerce venture? If so, allowing people to leave reviews for each product offers the perfect way to let others know that they’ll get what they’re looking for. Amazon is possibly the best example of how to implement this.

How Will This Help?

It’s all about finding a positive way to separate your business from the pack. If customers see that you have a proven track record of providing an excellent level of service, it stands to reason that this will play an important role in their decision making process and this can go a long way towards them converting from a visitor into a paying customer.

Further Information

Footprint specialise in creating bespoke websites designed to help take your business to another level. We have been providing SEO Surrey since 1998 and if you’d like to speak to us regarding any of our services, give us a call on 01883 372488 or contact us via Facebook and we’ll be happy to talk you through your options.

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By | February 8th, 2016|Reviews|Comments Off on Can Online Reviews Be Used To Improve Conversions?

Are Online Customer Reviews Important For a Website?

Gathering reviews and feedback from customers has always been an important part of business management but with the ease at which potential customers can switch from one company to another, generating positive reviews is now one of the key methods of creating a gap between your business and your competitors.

Never Been Easier to Express Opinions

There are a huge amount of positives attached to the growth of the internet and one of the best is the ease at which people can now express their office-625893_1920opinions and a huge variety of subjects.

If you run a business, you have the perfect opportunity to tap into this by providing your customers with the opportunity to leave feedback regarding your products and services in the form of online reviews.

These reviews can either be sent directly to your website or Social Media pages, such as Facebook, Twitter & Google +, or to one of the many online directories which aggregate online reviews, such as Yelp or Yell.

How Important Are Online Reviews?

We are now firmly in the grip of the digital age and a very strong case can be made regarding the fact that online reviews have largely taken the place of word-of-mouth referrals.

A recent article by Search Engine Land found that up to 79% of people are now prepared to put as much faith on an online review as the recommendation of a friend or family member.

Such is the ease of access that potential customers have to the internet through their smart phones, tablets, PCs and laptops, it has never been easierfacebook-715811_1920 to seek out online reviews of products and services offered by various companies all around the world — including people who have used your business in the past.

Step Up or Miss Out

Put yourself in the position of a customer using a company for the first time. If they have 2 companies offering similar services/products at similar prices, they are very likely to want to draw from another variable to help them make a decision on which company to use.

More often than not, customer feedback is now this variable. The difference between being able to view other customer’s experience and taking a virtual leap of faith can turn a potential sale into a loss of business.

To find out more about how the Footprint Web Design Surrey team can help you, please give us a call on Tel. No. 01883 372488 and we’ll be happy to talk through your options with you.

By | November 9th, 2015|Reviews|Comments Off on Are Online Customer Reviews Important For a Website?
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