There are a few questions which we are asked more often than ‘how can I set-up an e-mail account on my computer?’ A cause of great confusion and aggravation in equal measure for many people, it’s really not as complicated or daunting as it may seem.

To help you along the way, we have drawn up a step by step guide which will help you to set up your account and hopefully stop you throwing your computer out of the window in the meantime!

For the purposes of this guide, we are going to use Microsoft Outlook as the e-mail client but in future posts, we will cover as many different clients as possible.

Please Note – The instructions below are correct as of 4th October 2019.

Set up email in the Mail app for Windows 10


Add a new email account

  1. Open the Mail app by clicking the Windows Start menu and choosing Mail.Shows the Mail app for Windows 10 as it appears on the Windows Start menu
  2. If this is the first time you’ve opened the Mail app, you’ll see a Welcome page. Select Add account to get started.The Add acount dialog box on the Mail welcome page

    If you’ve used the Mail app before, at the bottom of the left navigation pane, select Settings  Settings icon , and then choose Manage Accounts.

    Shows selecting Manage Accounts on the Mail settings menu

    Note: On a phone or tablet, tap the three dots at the bottom of the page to access Settings.

  3. Select Add account.Shows selecting Add account on the Manage Accounts menu
  4. Choose the type of account you want to add.Shows the Add an account dialog box


    • You may need to scroll down the Add an account dialogue box to view all options.
    • If you choose Google, you’ll need to sign in to your Google account, enter your 2-step verification code if you’ve enabled that security feature, and give Windows permission to access your information. Click Allow and your account will be created.
    • If you choose another email account, you’ll need to follow the special instructions under Special instructions for other accounts below.
  5. Enter the required information and click Sign in. For most accounts, this is your email address, password, and the account name. The account name is what you’ll see in both the left pane of Mail for Windows 10 as well as the Manage Accounts pane.

    Note: If you receive the message “We couldn’t find info for that account. Make sure that the email address is correct and then try again,” you’ll need to click Try again three times before the button changes to Advanced. Click Advanced and follow the steps in the next section to add your account.

  6. Click Done. Your data will start syncing as soon as your account is set up.

Note: It may take a few minutes for your account to synchronize. During this time, you may see “Not synced yet” in the message pane. If this message persists, see Resolve sync issues in Mail and Calendar apps in Windows 10.

Add an account using advanced setup

There are two ways you can access the Advanced setup options for your email account.

  • Click Advanced setup if your automatic email setup fails in Step 3 above.
  • Click Advanced setup from the Choose an account window in Step 2 above. The Advanced setup option is the last option on the list, and you may have to scroll to see it.Shows selecting Advanced setup in the Add an account dialog box

    You can choose an Exchange ActiveSync account or an Internet email account. Unless your administrator has instructed you to use Exchange ActiveSync, click Internet email.

Enter the following information in the Advanced setup window.

  • Email address This is the name you’ll see in the left pane of the Mail app.
  • User name This is your full email address.
  • Password Enter your email account password.
  • Account name This is the name that you’ll see in the left pane of Mail for Windows 10, as well as in the Manage Accounts pane. You can choose any name you want.
  • Send your messages using this name Enter the name you want recipients to see when they receive your message.
  • Incoming email server You can get this information from your ISP or administrator. Usually, an incoming mail server address is in the format of or For many email accounts, you can find this information in our POP and IMAP server name reference.
  • Account type Choose POP3 or IMAP4. Most email accounts use IMAP4. If you don’t know which one to choose, contact your ISP.
  • Outgoing (SMTP) email server You can get this information from your ISP or administrator. Usually, an outgoing email server address is in the format of or
  • By default, all four checkboxes at the bottom of the window will be selected. Most email accounts don’t require any changes to these options.

Your email provider can give you the settings you need to fill in the Advanced setup but you can also go to the POP and IMAP server name reference we’ve provided for the most popular email providers.

After you’ve entered the required information, click Sign in > Done.

Old Instructions

Older Versions of Outlook

If you are using an older version of Microsoft Outlook, please follow the steps below:

First of all – Step 1

Before starting the set-up process, you will need to ensure that you have obtained some vital information from your ISP (Internet Service Provider). The highlighted words below are the details which must be identified and an example of what you will need can be found below:

  • Username:
  • Password:   hijerkjdf
  • <