As we highlighted in a recent blog, there have been a number of updates to the GMB dashboard, including the option to claim a new short profile name for your listing. The transition to this new updated dashboard has not been without teething problems though and a large number of profiles were suspended (through no fault of their own).
There are a lot of rumours and suspicions that the Google My Business suspensions were due to the release of the new short-names feature but there is no official confirmation that this is anything more than a coincidence. As further evidence, there were actually many reports of suspensions well before the launch of the short-names release.
A little digging has highlighted the fact that the suspension issues spiked around June 12th and have only escalated from there there. The release of short-names was around June 20th. And Google admitted in late June the Google My Business team is facing a severe backlog in dealing with enquiries.
“Update: Google My Business support delays
Our support team is currently experiencing an unusually high volume of requests. We’re working as quickly as possible to address these issues.
If you want to request reinstatement for a suspended listing, please complete the reinstatement request form and we’ll get back to you as soon as we can. Current waiting times are 2–3 weeks, and longer in certain cases.
Thank you for your patience as we work through this backlog. Resolving these waiting times is a top priority for us.
Please refrain from filing multiple requests or contacting us via multiple support channels as it may only cause further delays.”
Have your had any problems?
Have you experienced any problems with your listing? Have reviews been disappearing? Has your listing disappeared completely? Let us know.
If you’d like to speak to us regarding any of our services, including our online marketing services, please give us a call on 01883 372488 or contact us via Facebook and we’ll be happy to talk you through your options.