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Can’t Send or Receive E-Mails on Your iPhone or iPad? Try This.

If you can’t send or receive emails in the Mail app on your iOS device, learn what to do.

Before you begin

iOS backups made in iCloud and iTunes back up your mail settings, but not your emails. If you delete or change your email account settings, previously downloaded emails might be removed from your iOS device.

When you’re ready, try the steps below. After each step, see if you still need help.

Make sure that your device can connect to the Internet

To see if your device has a cellular-data or Wi-Fi Internet connection, go to Safari and open a webpage, like www.apple.com.

Check the Outbox for unsent emails

If you see a message that says your email wasn’t sent, then that email goes to your Outbox. Check your Outbox and try to send the email again:

  1. In Mail, tap Mailboxes in the upper-left corner.
  2. Tap Outbox. If you don’t see an Outbox, then your email was sent.
    mailboxes
  3. Tap an email in the Outbox. Make sure that the recipient’s email address is correct.
  4. Tap Send.

Check your email address and password

If Mail asks you to enter a password for your email account, make sure that your password is correct. To check your email address and password, sign in to your email provider’s website.

If you still get a username or password error, contact your email provider or system administrator.

Check your settings

When you set up your email account on your device, iOS automatically uses the correct account settings for many email providers.

To make sure that your account settings are correct, compare the settings in the Mail app to the settings for your email account:

  1. Go to Settings > Passwords & Accounts and tap your email account.
  2. Tap your email address next to Account to see the account information, such as the incoming and outgoing mail servers.
  3. Check the recommended settings for your email account in the Mail Settings Lookup tool and make sure that they’re the same as what you see on your screen. If you don’t see the settings for your email account, contact your email provider or system administrator.

If you have a POP3 email account, then you can only check email on one device at a time. Close other email programs and sign out of webmail sites that you have open. To check if your email is a POP3 account, go to Settings > Passwords & Accounts, tap your account, tap Account, then look for the label POP Account Information. You can also check the recommended email settings for your POP3 email account in the Mail Settings Lookup tool.

If your email provider requires your account to use port 25, then you can only send email when you’re connected to your email provider’s network. Check with your email provider for settings and availability.

If you still need help

Contact your email provider. You can also remove your email account, then set it up again.

Contact your email provider or system administrator

  1. Contact your email provider or check their status webpage to see if there’s a service outage.
  2. Ask your email provider or system administrator if you turned on any security features or restrictions, like two-step verification, for your email account. You might need a special password or may need to request authorisation from your email provider to send and receive email on your device.
  3. Check your email account settings with your email provider or system administrator to make sure that they’re correct.

Remove your email account and set it up again

  1. On your computer, sign in to your email provider’s website. Make sure that all of your email is there or make sure that your email is saved somewhere other than your iOS device.
  2. On your iOS device, go to Settings > Passwords & Accounts.
  3. Tap the email account that you want to remove.
  4. Tap Delete Account.
  5. Add your account again.

For more on this, please click here.

Further Information

Footprint specialise in creating bespoke websites designed to help take your business to another level. We have been providing SEO Surrey since 1998 and if you’d like to speak to us regarding any of our services, give us a call on 01883 372488 or contact us via Facebook and we’ll be happy to talk you through your options.

Currently Browsing: Can’t Send or Receive E-Mails on Your iPhone or iPad? Try This.
By | November 19th, 2018|E-Mails|Comments Off on Can’t Send or Receive E-Mails on Your iPhone or iPad? Try This.

A Step By Step Guide To Setting Up An E-Mail Account On An Apple Mac

One of the most common questions we get asked relate to the setting up of e-mail accounts. Previously we have set up a number of guides designed to help you along your way but recently we have received a number of questions asking about setting up an e-mail account on an Apple Mac.

To help guide you through the process of adding an e-mail account to your Mac, we have drawn up a 6 step guide which tells you all that you need to know to set up your account.

Step 1 – Firstly, open ‘Mac Mail’, click on the ‘Mail’ tab from the menu and then click on ‘Preferences’.

Step-1

Step 2 – After completing step 1, click on the ‘Accounts’ tab which is located at the top of the menu and then click on the ‘+’ button which can be found at the lower left part of the page.

This will open the wizard which will guide you through the e-mail set-up process.

Step-2

Step 3 – When you arrive at the next screen, a window will open and you will need to enter the name that your recipients will see when they receive emails from you. After adding this to the ‘Full Name’ field, then enter your email address in the ‘Email Address’ field along with your designated password for the e-mail account in the ‘Password’ field .

Step-3

Step 4 – The next step will involve filling in the ‘Incoming Mail Server’ details and once completed clicking on the ‘Continue’ button:

On Account Type select IMAP. Type a description such as Siteground IMAP Server.

In the Incoming Mail Server field type mail.yourdomainname.com (i.e mail.johnsmith.com) or just yourdomainname.com. Type your full email address in the ‘User Name’ field and your password in the relevant field below.

Step-4

Step 5 – In the next window you will be prompted to enter your Outgoing Mail Server. Fill in the following details and click the Continue button:

In the description field you can enter ‘My SMTP’.

In the outgoing field type mail.yourdomainname.com (i.e mail.johnsmith.com) or just yourdomainname.com.. Tick both checkboxes for Use only this server and Use Authentication.

Once again enter your full email in the ‘User Name’ field and add the password into the box below.

Step-5

Step 6 – Once you have entered all details and clicked the ‘Continue’ button you will see an account  summary which highlights all of the details that have been entered previously. You can check here that all of the information is correct and if you find any errors, you will have the option to ‘Go Back’ and correct them.

Step-6

Once you click the ‘Create’ button you will be able to send and receive emails from your Mac Mail client with your newly established email account.

Further Information

Footprint Web Design have been at the forefront of web design and development for nearly 20 years. If you are looking for a website that truly represents your business, or advice on how to make your site stand out, then contact us today on 01883 372 488, or via email at info@footprint.co.uk.

Currently Browsing: A Step By Step Guide To Setting Up An E-Mail Account On An Apple Mac
By | May 8th, 2014|E-Mails|Comments Off on A Step By Step Guide To Setting Up An E-Mail Account On An Apple Mac
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