How To Set Up An E-Mail Account on an Android Phone

This article will explain how to set-up your email on your Android phone.

Android mail apps may look different across different devices, and these directions may not exactly match the options you see. Use these steps as a guide or consult the manufacturer’s help for your particular device.

Outlook for AndroidFor easy email and calendar management, we recommend you set up email in the Outlook for Android mobile app.
Are you using AOL mail? If so, this page can’t help you! Please contact AOL support for help. This page and the settings available on this page are for Outlook.com and Office 365 for business users only.

Choose your built-in Android email app:

Gmail appSamsung Email app

Before you begin, update the Gmail app to the latest version:

  1. Open the Google Play Store app on your phone or tablet.
  2. Type “Gmail” into the search bar and then select Update.

    Note: If the update option is not available, you’re already on the latest version.

Step 1
Open the Gmail app.

Tap the menu icon in the upper left corner > Settings > Add account > Exchange and Office 365.

Important: Do NOT choose “Outlook, Hotmail, and Live” unless you want to sync email only and not calendar/contacts.

Choose Exchange

Step 2
Enter your full email address and tap Next.

Enter your password and tap Next.

Add your email addressEnter password

Step 3
Follow steps for your account type:

  • Outlook.com users: skip this step
  • Exchange or other accounts: you may have to ask your IT admin or email provider for server settings and set up your account manually
  • Office 365 work or school: you may see a Redirect requestscreen. Tap OK.

    If you see a Redirect request, tap OK.

    On the Incoming server settings screen, change your server to outlook.office365.com.

Step 4
Follow any prompts you may get for security or device permissions, sync settings, and more.

Click OK on any prompts you may receive.

If you have an Office 365 work or school account, you may also be asked to confirm Remote security administration and approve additional security measures. In this case, choose OK or Activate.

Step 5
Go to the inbox you just set up. If you see an email that says “Action Required to Sync Email,” open it and tap Use another Mail app instead.

If you don’t see this message and emails are syncing, skip this step.

Click the link to enable sync

Step 6
Pull down the Android notification bar by swiping down from the top of your screen.

Open the notification barIf you see a notification that reads “Unable to sync calendar and contacts,” tap it. Then tap Allow to give access and you’re done!

Note: If you don’t see a sync error, verify your calendar and contacts are syncing.

Set up email as IMAP or POP

You can set up your email account manually using IMAP or POP instead of Exchange ActiveSync. This means that only your email will sync to your phone, not calendar or contacts. What are POP and IMAP?

  1. Open the Gmail app. Go to Settings > Add account > Other.
  2. Enter your full email address, such as yourname@hotmail.com and then tap Manual Setup.
  3. Choose Personal (IMAP) or Personal (POP3).
  4. Enter your password and tap Next.

    Important: If you get a security error, close the Gmail app and then go through the steps again.

  5. If you’re prompted to enter settings, use these for the options available:

    Incoming Server Settings

    • Domain\Username
      Make sure your full email address appears. For example, yourname@outlook.com.
    • Password
      Use the password that you use to access your email.
    • Server
      • Use imap-mail.outlook.com for Outlook.com IMAP accounts.
      • Use pop-mail.outlook.com for Outlook.com POP accounts.
      • Use outlook.office365.com for any work or school accounts on Office 365 for business.
      • For Exchange email accounts, contact your email provider or system administrator.
    • Port
      • Use 993 for IMAP.
      • Use 995 for POP.
    • Security type
      Select SSL/TLS or make sure the Use secure connection (SSL) checkbox is checked, then tap Next.

    Outgoing SMTP Server Settings

    • SMTP Server
      • Use smtp-mail.outlook.com if you’re using an Outlook.com account.
      • Use smtp.office365.com if you have an Office 365 for business account.
      • For Exchange email accounts, contact your email provider or system administrator.
    • Security Type
      Choose TLS.
    • Port Number
      Enter 587. Tap Next.
  6. Follow any prompts you may get, including security permissions and setting a display name.
  7. You’re now ready to use your email in the Android Gmail app!


An Alternative Guide

Perhaps the easiest way to do this is the follow the guidelines established in the video below.

Please note: The steps to set up your mailbox on your Android phone may differ slightly depending on the Android device that you have. The below instructions have been created using the Samsung Galaxy S device, and might vary slightly from other devices.

To set-up your Android Smartphone device to send and receive email, please do the following:

Step 1 – Click on Email icon in the main menu.


Step 2 – If this is the first time adding an email account, you will be immediately prompted to add a new account. If you already have an account created, click on the Options button, then Accounts button to create a new account.

Step 3 – Type your Email address and Password then click on Next button to continue.


Step 4 – Click on the POP3 account or the IMAP account depending on the type you want to use.

Note – Typically we would expect you to use the ‘POP3’ option here.

Step 5 – Fill in the following details:

  • Your full email address in the User name field.
  • Your email address password in the Password field.
  • If you have selected POP3 then type in pop.example.co.uk into the POP3 server field.
  • If you have selected IMAP then type in imap.examle.co.uk into the IMAP server field.
  • 143 for IMAP and 110 for POP3 as the Port number.


Click on the Next button.

Step 6 – Fill in the following details:

  • smtp.123-reg.co.uk in the SMTP Server field.
  • 25 as the Port number.
  • Click on the Require sign-in tick box.
  • Your full email address in the User name field.
  • Your email address password in the Password field.


Click on the Next button.

Your Android device will now check your settings with the server. Select the email checking frequency settings and click on the Next button.

Step 7 – Enter a name for the account. The account name is there for you to easily identify the email account in your phone if you have multiple email accounts set up.  


Step 8 – Click Finish set-up to finish the set-up.

By | May 26th, 2014|E-Mails|Comments Off on How To Set Up An E-Mail Account on an Android Phone

A Step By Step Guide To Setting Up An E-Mail Account On An Apple Mac

One of the most common questions we get asked relate to the setting up of e-mail accounts. Previously we have set up a number of guides designed to help you along your way but recently we have received a number of questions asking about setting up an e-mail account on an Apple Mac.

To help guide you through the process of adding an e-mail account to your Mac, we have drawn up a 6 step guide which tells you all that you need to know to set up your account.

Step 1 – Firstly, open ‘Mac Mail’, click on the ‘Mail’ tab from the menu and then click on ‘Preferences’.


Step 2 – After completing step 1, click on the ‘Accounts’ tab which is located at the top of the menu and then click on the ‘+’ button which can be found at the lower left part of the page.

This will open the wizard which will guide you through the e-mail set-up process.


Step 3 – When you arrive at the next screen, a window will open and you will need to enter the name that your recipients will see when they receive emails from you. After adding this to the ‘Full Name’ field, then enter your email address in the ‘Email Address’ field along with your designated password for the e-mail account in the ‘Password’ field .


Step 4 – The next step will involve filling in the ‘Incoming Mail Server’ details and once completed clicking on the ‘Continue’ button:

On Account Type select IMAP. Type a description such as Siteground IMAP Server.

In the Incoming Mail Server field type mail.yourdomainname.com (i.e mail.johnsmith.com) or just yourdomainname.com. Type your full email address in the ‘User Name’ field and your password in the relevant field below.


Step 5 – In the next window you will be prompted to enter your Outgoing Mail Server. Fill in the following details and click the Continue button:

In the description field you can enter ‘My SMTP’.

In the outgoing field type mail.yourdomainname.com (i.e mail.johnsmith.com) or just yourdomainname.com.. Tick both checkboxes for Use only this server and Use Authentication.

Once again enter your full email in the ‘User Name’ field and add the password into the box below.


Step 6 – Once you have entered all details and clicked the ‘Continue’ button you will see an account  summary which highlights all of the details that have been entered previously. You can check here that all of the information is correct and if you find any errors, you will have the option to ‘Go Back’ and correct them.


Once you click the ‘Create’ button you will be able to send and receive emails from your Mac Mail client with your newly established email account.

Further Information

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By | May 8th, 2014|E-Mails|Comments Off on A Step By Step Guide To Setting Up An E-Mail Account On An Apple Mac