Can You Delete A Review Left on Google & Should You?

Unfortunately, as we all know, not all Google reviews are positive. But, what should we do if we receive a poor one? When should you delete bad reviews and how do you go about it?

For most people looking for a product or service online, customer reviews are likely to direct them to somewhere where patrons have had a positive experience. And, if that’s what you do, you’re in good company. For local businesses, 98% of consumers read online reviews.

Additionally, 81% of consumers turn to Google as their business review platform of choice to solidify their purchasing decisions. While customers can control the content they post in their reviews, businesses, unfortunately, cannot.

Good reviews are not a guarantee, and even if your business provides superior customer service, one unhappy customer may lead to a negative review. However, businesses must monitor their Google reviews consistently and ensure spammy reviews get deleted as soon as possible.

Can You Delete A Google Review On Your Own?

Unfortunately, Google doesn’t enable businesses to delete reviews on their Google Business Profile. The reason for this is fairly obvious as it helps to prevent businesses from deleting poor reviews due to bad experiences.

However, this does not mean that there are not a couple of options available. To have a review removed, the person who wrote the review can delete the review, or a business can ask Google to remove an inappropriate review.

Businesses can report a review for removal through Google Maps or Google Search.

Here are the steps to take for both.