Did you know that your customers can get in touch with you in real-time from your Business Profile on Google? You can answer questions, tell your story, and attract more customers to your business. Chat works best as a conversation between your business and your customers. To ensure the best experience for your customers, follow the chat guidelines.
How it works
Once you turn on chat, customers will find a “Chat” button on your Business Profile and will be able to message you at any time.
- Messages will appear in your Business Profile on Google. You’ll receive notifications for incoming messages.
- You can customize the automated welcome message that customers will get when they message you.
- You can share photos with your customers in the chat.
- If multiple people own or manage your Business Profile, each one can chat with customers.
- Customers may find your name and profile photo from your About me page.
If you’re interested in the chat API, please visit the Business Messages developer site.
Stored messages
Businesses who turn on chat have their messages saved to the account they use to manage their Business Profile:
- If you delete a message from one device, it’s permanently removed from all linked devices. You can no longer access them.
- Important: The message is deleted from only your devices. The recipient can still find the conversation on their devices.
- You can export and download messages to keep for your records or use in other Google products.
Please click here for more information.
Further Information
If you’d like to speak to us regarding any of our services, including our online marketing services, please give us a call on 01883 372488 or contact us via Facebook and we’ll be happy to talk you through your options.
